Patrique Mercier Recruitment FR is on the lookout for a Swedish Speaking Streaming Platform Support Representative to join our fast-growing team. This role is pivotal in providing premium support to our Swedish-speaking customers, ensuring they have an outstanding experience on our streaming platform. If you have a knack for technology and a passion for customer service, we would love to meet you!

Responsibilities

• Assist Swedish-speaking users via email, live chat, and phone with their inquiries related to the streaming platform.
• Troubleshoot and effectively resolve technical issues concerning account settings, streaming performance, and content accessibility.
• Advise users on platform features and best practices to enhance their streaming experience.
• Accurately document customer interactions and resolutions within the CRM system.
• Work closely with other departments to provide feedback from users and suggest potential improv...