Elevate your career as an Experienced Client Services Manager at MCI in Sydney, NS, overseeing vital client operations and ensuring superior service delivery. Your BPO expertise will drive account success.
This leadership position is focused on maintaining strong client relationships and monitoring service delivery within our contact center. You will utilize your exceptional communication skills and data insights to enhance client experience while managing multiple accounts simultaneously. Collaborate closely with various teams to resolve issues effectively.
Key Responsibilities:
• Act as the main point of contact for clients
• Perform business reviews and present client performance
• Monitor adherence to SLAs and KPIs diligently
• Work with operations and QA teams on issue resolution
• Report on client satisfaction and improvement opportunities
Requirements:
• Minimum of 3 years in BPO/client services
• Strong analytical and communication abilities
• P...