Job Title: Systems Administrator

Location: Toronto, ON (Onsite)

Duration: 6+ Months (with possible extension)

Pay Rate: CAD $50 -$60 per hour

Must Have:

• Diagnose and resolve complex application development issues.
• Experience with contact center solutions: Amazon Connect (primary), Computer Talk (Ice bar – secondary), NICE - workforce management applications (preferred).
• Ability to quickly learn business processes, IT systems, and program domains.
• Perform software upgrades, patches, and system changes; monitor workloads to ensure optimal resource utilization.

Nice to Have:

• Familiarity with Public Sector / OPS IT Service Management frameworks.
• Willingness to learn new contact center technologies.

Experience & Skills

Knowledge:

• Strong technical expertise across areas s...