The Systems Analyst I maintains operational excellence of Seaspan’s live business systems. Working closely with team members and directly supporting end users, the Systems Analyst responds to user needs while determining appropriate urgency and priority. This role contributes to the design and development of new system functionality to suit Seaspan’s growing needs.

Note: This position qualifies for an optional hybrid work schedule after 90 days of onsite work and onboarding.

What you'll do

• Provides end-user support and works independently or with other teams including vendors to identify trends for recurring application issues.
• Analyzes information from different sources and utilizes reference documentation to find solutions to business issues.
• Produces incident reports and troubleshooting knowledge articles.
• Provides emergency production support; liaising with end users, other IT teams and vendors to troubleshoot and...