AWS Incident Response (AIR) ensures the high availability of Amazon Web Services by making customer-impacting events shorter and less frequent through incident detection, management, and automated mitigation. Our systems monitor AWS infrastructure in real-time, automatically detect impairments, and orchestrate responses to minimize customer impact across regions and services.

As a Systems Development Engineer on the AIR team, you will lead the response to critical customer-impacting events — triaging impact, identifying root causes, coordinating mitigation actions with service teams, and driving resolution in real-time. Not every event is solved by automation; you will use your technical judgment to assess situations, engage the right teams, and direct mitigation strategies when manual intervention is required. Insights from these events directly inform the automation and tooling you build — creating a continuous improvement loop where each event makes the next one shorter or ...