Lead your team at Tiffany & Co. as a Contact Centre Team Lead, ensuring a luxury client experience across all interactions. Drive sales and enhance relationships in a collaborative setting.
As a Team Lead, your primary responsibility will be to guide your team in delivering high-quality client service that aligns with Tiffany's rich tradition. You will manage both strategy and execution while fostering an inclusive environment for growth. Your hands-on leadership will enable the team to meet sales objectives and elevate the overall client experience.
Key Responsibilities:
• Guide the team to meet luxury service standards
• Clearly outline business goals for team motivation
• Track performance metrics and identify gaps
• Conduct regular team meetings and manage training
• Monitor service quality and address performance issues
Requirements:
• 3+ years in luxury retail or customer service
• Proven skills in client engagement and sales
• Effective performan...