Benefits

• Life, AD&D, short and long term disability insurance
• Generous paid time off (PTO)
• Recognition programs and service awards
• 401(k) with a company match
• Employee assistance program, including identity theft protection and travel assistance
• Employee discount programs

Key Responsibilities

• Assist supervisor in assigning work-direction to team members
• Assist with determining appropriate production methods and labor levels to meet service deliverables by understanding the impact of work flow on productions by meeting performance standards
• Work and communicate with supervisor, team members and other departments to meet client SLA and Key Performance Indicators (KPI) as required
• Responsible for training and coaching employees
• Provide ongoing information to supervisor regarding team member performance and participate in performance discussions