Responsibilities

• Lead a team to achieve specific business goals and meet assigned weekly/monthly/quarterly performance targets, ensuring high customer satisfaction.
• Provide continuous and accurate sales distribution and ensure that the data recorded in the CRM is accurate and up-to-date.
• Be a facilitator to remove obstacles and help the team solve challenges to support sales opportunities.
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members.
• Analyze customer experience data, performance, and trends to develop sales strategies and best practices for specific clients/territories.
• Stay up-to-date on developments in customer service and within the market and ensure the team is informed about the latest trends and the market.
• Be an escalation point for our clients and respond promptly to any issues.
• Maintain a balanced lev...