Title

Team Manager, Customer Service (12 Month Contract)

Department

Customer Operations

Location

6300 Steeles Ave West, Woodbridge

Total Potential Compensation

$70,000 - $85,000

Position Summary

The Team Manager, Customer Service provides proactive leadership in a fast-paced call center environment. The position requires the ability to lead the team in achieving key performance indicators while having targets to meet personally as well. The individual serves as a coach and mentor for direct reports with a “lead by example” approach in hitting targets and holding themselves and their teams accountable for World Class performance. The position includes engagement in hiring, training, coaching, other administrative activities and requires effective interpersonal and oral/written communication skills. This individual develops and maintains systems and processes and is a liaison between department and ma...