Purpose of Job

One of our goals is to fail small and learn fast. The Tech Ops Engineer II will focus on minimizing the impacts of production incidents while ensuring the organization learns quickly to become more resilient.

The Tech Ops Engineer II is accountable for tracking and managing the restoration and communication of incidents with pace. The role is responsible for managing the processes, guidelines and tools related to Major and other high priority Incidents, performing Root Cause Analysis, and proactively enhancing related tools and processes for monitoring and alerting. The role is also responsible for managing the lifecycle of Problems, with the aim of preventing incidents from happening or reoccurring. The Tech Ops Engineer I will establish service level objectives, indicators and agreements (SLOs, SLIs and SLAs) for critical systems and channels, including championing automated monitoring and data aggregating to streamline reporting of metrics.