About the Role:

As a Tech Ops Specialist, you will serve as the frontline technical support function for Krom’s production systems, helping ensure operational stability and a seamless customer experience. You will be the first technical point of contact for Customer Service, performing initial issue assessments, reproducing reported problems, analyzing logs, gathering technical evidence, and providing investigation updates under the guidance of the Tech Ops Lead or Incident Owner.

This role focuses on operational support, technical investigation, issue management, monitoring, documentation, and cross-functional coordination rather than software development.

Operational Issue Handling & Customer Service Support

• Receive and investigate issues reported by the Customer Service team.
• Perform initial assessments based on information provided by customers or internal stakeholders.
• Identify issue symptoms, custom...