Education and Experience Requirements
Bachelor's Degree Computer Science required. 3 years of experience sufficient to successfully perform the essential functions of the job.
Position Purpose
The IT Support Specialist will support customers with technical problems they may encounter in the operation of software, hardware, and operating systems.
Job Description
Principle Duties and Responsibilities:
Essential Functions
Technical support, deploy hardware requested through SRMS, on site hands on support for other BT teams .
Installs, tests, and maintains a variety of personal computing and network hardware and software systems, with local area network and wide area network connectivity .
Troubleshoots different software packages, hardware devices, and other peripherals .
Support a complex and fast-paced environment with outstanding attention to customer satisfaction .
Replaces hardware or software as needed .
Assists user community in softwar...