The POS Support Center Tier 2 Specialist will provide helpdesk support for POS Customers and Authorized Service Contractors (ASC).
As a Tier 2 Specialist you will help respond to an estimated 1,500 inbound calls daily for our Passport Point of Sale system.
Utilizing training and knowledge guides you will quickly diagnose issues and bring the customer's site back into operation or answer their questions regarding the system.
As a 24x7 help desk, flexibility in schedule is required, and after the initial training period, your work shift will be determined based on staffing needs of the business.Key ResponsibilitiesProvide operational and technical assistance to end‐users on dispensers and Passport Point of Sale and other Gilbarco related products and services.Open, manage and dispatch Authorized Service Contractors.Manage, monitor and resolve tasks and alarms on a daily basis.Manage and resolve emails from Major Oil Companies (MOC) and independent customers.Maintain depart...