Elevate customer success as a Technical Account Manager with Axon, a hybrid role focusing on strategic partnerships and technical support for major clients.
As a Technical Account Manager at Axon, you will be the key tech liaison ensuring effective communication and alignment with our innovative solutions. This role requires expertise in Axon technologies, particularly Axon Records, while supporting clients in achieving their operational goals through effective training and troubleshooting.
Key Responsibilities:
• Achieve expertise in Axon technologies, focusing on Axon Records
• Act as the technical liaison engaging with key customers
• Participate in operational meetings for effective communication
• Monitor support tickets and provide tier 2 troubleshooting
• Facilitate training for customer integrations and workflows
Requirements:
• Canadian citizenship and 5 years Canadian residency
• 5+ years of IT support or deployment experience
• Experience wit...