Major Functions/Responsibilities

Account Management

• Serve as the primary point of contact for assigned enterprise accounts, maintaining accountability for contract deliverables, SLA compliance, customer education, and product enhancement initiatives
• Establish and maintain professional relationships with assigned account stakeholders across all organizational levels, from operational management through executive leadership
• Develop comprehensive understanding of assigned accounts' business objectives and drive measurable return on investment through our products and services
• Conduct regular strategic reviews that balance proactive and reactive engagement, positioning yourself as a trusted technical advisor; responsibilities include reporting on strategic initiatives, assessing contact center operations, validating solution alignment, identifying training requirements, communicating indu...