The Role

You will act as the technical authority and outcome delivery lead for a portfolio of customers, working alongside an Account Manager to ensure each client realizes the full security value of eSentire’s Atlas AI MDR platform.

What You Will Own

• Serve as the primary technical point of contact and trusted advisor, maintaining a Customer Success Plan that tracks measurable security outcomes.
• Lead technical check‑ins, platform reviews, and quarterly service reviews.
• Proactively monitor account health and mitigate risk before it escalates.
• Own technical escalations end‑to‑end, coordinating across SOC, Product, and Engineering to guide customers through onboarding and ongoing optimization across their tech stack (SIEM, EDR, XDR, cloud, identity).
• Deliver tuning recommendations, executive briefings, and enablement sessions tailored to each customer’s security maturity.
• Lead customer‑facing communication du...