Elevate workshop operations as a Technical Advisor, ensuring seamless communication and accurate work orders. Join a team dedicated to optimizing repair processes and providing exceptional service to customers.
In this role, you will manage workshop operations, liaising between technicians, the foreman, and customers. With 5-7 years of experience in mechanical fields like trucks or trailers, your focus will be on improving efficiency, accuracy in work orders, and invoicing. Your expertise in communication and organization will be key to supporting technicians while meeting customer needs.
Key Responsibilities:
• Create and manage work orders in the system
• Verify compliance and accuracy of order information
• Communicate progress updates to customers effectively
• Prioritize repairs based on urgency and technician skills
• Process warranty claims according to manufacturer guidelines
Requirements:
• 5-7 years in mechanical roles (trucks, trailers, heavy equip...