Elevate your technical career with Kyndryl as a Technical Analyst in Victoria, British Columbia. This role supports VIP clients, provides desktop infrastructure management, and ensures service excellence.
As a full-time Technical Analyst at Kyndryl, you will work under managerial direction to enhance IT infrastructure across government ministries. The role involves handling complex service requests, providing resolutions for VIP clients, and optimizing desktop performance. You will also offer direct support, ensuring efficient communication and resolution of technical issues across various platforms.
Key Responsibilities:
• Analyze customer service requests for effective resolutions
• Provide support for VIP clients, troubleshooting complex issues
• Conduct testing of application deployments for quality assurance
• Log incidents and maintain accurate technical documentation
• Recommend improvements based on trend analysis
Requirements:
• Degree in a related f...