What you will be doingStay current with software updates and system changes to provide timely and accurate support solutions.Resolve customer concerns related to installation, operation, maintenance, or compatibility issues.Perform specific performance or functional testing to aid in problem resolution.Develop and refine processes and techniques to track, triage, and assess issues for appropriate routing.Recognize trends and patterns among diverse case descriptions to foresee and mitigate potential future issues.Recommend process and strategy improvements proactively and collaborate with teams to implement solutions.Contribute to and utilize knowledge base articles and FAQs to drive consistent support practices.Coach and mentor other team members, ensuring consistency and maintaining high customer service standards.Specialize in key areas of the software, including integrations with third‐party software packages.What you will likely bringStrong ability to learn new technologies and ...