Job Description
Technical Architects are integral to the Zendesk Professional Services delivery team, crafting tailored technical solutions to meet each customer's unique business needs and goals.
You will understand and map customers' functional and technical requirements to business objectives using Zendesk functionality.
Leveraging your technical knowledge and experience, you will provide expert recommendations and be responsible for defining, documenting, and executing appropriate technical solutions.
Collaborating with a Zendesk Professional Services project team—including Engagement Managers, Services Consultants, Developers, and Quality Assurance Analysts—you will act as the technical solution designer and owner within customer engagements.
**What you'll be doing**
- Customer Engagement: Deeply understand the customer's use-case by asking insightful questions, capturing the business problem, and designing a successful Zendesk solution.
- Design and...