Title: Technical Consultant Intermediate
Location: Monterrey, México (Remote)
What you'll do:
- Respond to and resolve incidents escalated from operational teams and performance tuning requests utilizing critical thinking skills.
- Create and maintain documentation related to services, solutions and interfaces.
Work with the performance support team to plan training, documentation, and communication for major projects or releases.
Participate in Tiger Teams to troubleshoot end to end performance optimization of customer environments.
- Provide technical and advisory leadership as required to complete objective and be the primary point of contact for escalations for products in their portfolio.
- Prepare documentation and provide training and mentoring for other team members.
- Deploying, upgrading and supporting Mule /AMQ / Python services/technologies as per the Customer environment needs.
- Experience in identifying problems, collecting data...