**Who You Are**:- You will provide 2nd/3rd level technical support for Firepower Security technologies to Cisco customers, partners, account teams, and other Technical Assistance Center engineers- You will also provide technology/product training and intellectual property material as required- You'll act as focal point for large account network problem resolution.Cisco Services strives to bring value for Cisco customers by providing outcomes that solve key business problems.We do this through a focus on driving growth in our current portfolio while investing in new business models that create lasting differentiation for Customers, Partners, Employees and Shareholders.
**Roles and Responsibilities**:- Provide technical support for Cisco security products to Cisco customers, partners, account teams, and other internal technical support teams.
- Submit complete and correct defect reports with collaboration and supervision.
- Work with mínimal direction and exercise judgment...