About Us
Hawk Excavator and EDDY Pump design and manufacture **industrial pumps, dredging systems, and excavator attachments** for mining, marine, construction, oil & gas, and wastewater.
We're adding a **detail-obsessed Technical Customer Service Agent** to support customers and partners across North America and globally.
What You'll Do
- **Technical troubleshooting**: Guide customers through setup, operation, and basic diagnostics for **pumps, power units, and attachments** (mechanical/hydraulic/electrical).
- **Quoting & order entry**: Build quotes in **HubSpot**; process orders/RMAs and parts picklists in **Epicor** (or similar ERP).
- **Parts identification**: Read drawings, BOMs, and exploded views to identify correct **seals, bearings, liners, impellers, hoses**.
- **Case coordination**: Escalate to engineering/field service; follow through to resolution and confirm customer success.
- **Knowledge base**: Document fixes, FAQs, and how-to guides...