Position Summary

As a Technical Customer Service Representative, you will be the primary point of contact for customers requiring support with plumbing parts, installations, and after‑sales service.

This role requires strong technical knowledge of plumbing components, the ability to troubleshoot installation issues, and a customer‑first mindset to resolve inquiries efficiently and professionally.

You will support both functional and decorative plumbing product lines, ensuring accurate guidance and timely issue resolution.

Benefits

• Regular business hours
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick tim...