Drive customer success at Axon as a Technical Customer Success Manager, focusing on technical support and strategic partnerships. This remote role requires strong expertise in Axon’s technology and project management.
In this important position, you will be the main point of contact for key customers, guiding them through optimizing their use of Axon’s solutions. You’ll collaborate with cross-functional teams to meet operational goals using Axon’s products while delivering exemplary technical support. Your role will be crucial to fostering long-term relationships and aligning solutions with customer requirements.
Key Responsibilities:
• Serve as the day‑to‑day technical contact for customer agencies
• Provide training on Axon solutions and workflows
• Administer acceptance testing tasks for Axon solutions
• Monitor support tickets and provide troubleshooting
• Collaborate with internal teams for customer feedback
Requirements:
• 4+ years of experience in cust...