Technical Delivery Associate – Network Engineer

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Location & Working Hours

Location: Colombia

Working Hours: This role operates on USA working hours, aligned to the time zone coverage required by the customer base and the Service Desk.

Position Overview

The Technical Delivery Associate — Network Engineer is a network focused role responsible for the design, configuration, monitoring, and ongoing support of LAN, WAN, VPN, and wireless environments across BetterWorld's managed customer base. This individual is the deep specialist on the team for switching, routing, firewalling, and wireless.

The role partners closely with Service Desk, Infrastructure, and Security teams on escalations, project work, and customer onboardings. The Network Engineer owns network configuration standards, change quality, and the documentation that keeps multi customer environments supportable at scale.

Documentation is treat...