Overview

Develop the knowledge and learn TDW processes to effectively liaise with customers and internal clients to prepare quotes, orders and customer complaints of TDW product &/or services to ensure exceptional customer experience.

Key Responsibilities

• Manage the processing of orders in a timely and accurate manner, including determining appropriate TDW part numbers, change order maintenance, establishing or negotiating delivery dates with Master Scheduling/Manufacturing, and order expediting.
• Network with other TDW functions to enable effective coordination of all customer issues such as complaints, inquiries, literature, plant tours, shipment tracing, and customer inspections, ensuring a timely response through priority management of open issues.
• Develop and maintain personal communications expertise (telephone, e‑mail, written documents, oral activities) and communication system expertise within the department to address custo...