Shape client experiences as a Technical Operations Lead with Storyteller, focusing on customer success in a fully remote setup. Embrace innovative AI tools to streamline efficiency across projects.
This role sits uniquely at the intersection of operations, client delivery, and team management within a cutting-edge B2B SaaS platform. Engage with a small team to enhance operational workflows and deliver exceptional service to sports clients, particularly in basketball contexts.
Key Responsibilities:
• Manage day-to-day client operational cadence and meetings
• Coach team members in delivering clear client communications
• Maintain high standards for client relationship management
• Drive project coordination with cross-functional teams
• Analyze and resolve client-related challenges effectively
Requirements:
• Proven track record in client-centric operations
• Familiarity with tech products and customer success principles
• Strong leadership and problem-s...