Technical Operations Manager – CX

Key Responsibilities & Tasks

• Onboard customers with their cloud solutions in CX Cloud Operations Unit
• Assist customers with incidents resolution and escalations
• Support internal stakeholders to provide technical expertise around customers’ landscape
• Safeguard surge events for cloud customers
• Manage internal projects and initiatives for features updates or upgrades
• Collaborate with other SAP teams to ensure customer satisfaction
• Ensure compliance in service delivery, operability and supportability
• Deliver external or internal reports upon required assignment
• Self-education in cloud technologies and AI

Key Tasks and Skills

• Technical Operation, Change & Escalations Management
• Has a good understanding of the technical operatio...