Become a Technical Support Specialist at CDW, focusing on high-quality, 24x7 service across security operations. Manage and resolve client issues while mentoring team members in a robust technical environment.

In this role, you will engage with clients for direct support, troubleshoot security incidents, and improve service delivery through mentoring and knowledge-sharing. Your professional development is prioritized through ongoing training and earning certifications in security disciplines.

Key Responsibilities: • Handle client support requests and manage related tickets • Collaborate with teams to troubleshoot and resolve security issues • Mentor junior staff to foster team growth • Document processes and escalate unresolved issues • Support enterprise-level IT infrastructure and systems

Requirements: • Minimum 6 years in IT, with 1 year in security roles • Intermediate-level security certifications required • Superior communication and analytical skills •...