Join Fujitsu as a Technical Service Desk Analyst, providing essential support to School Districts. Utilize your expertise in troubleshooting and managing tickets to enhance customer experience.
As a vital resource for Level 1 staff, you'll analyze technical problems, resolve issues via various channels, and maintain performance standards. This role requires strong communication, analytical skills, and the capacity to adapt to a shifting work schedule from 7 am to 7 pm PST.
Key Responsibilities:
• Analyze and resolve technical issues for School Districts
• Support Level 1 staff with troubleshooting incidents
• Manage tickets and communicate customer updates
• Document resolutions using Service Desk tools
• Create and improve standard operating procedures
Requirements:
• 3–4 years in a service desk environment
• 1+ years of Level 2 support in MPLS networks
• ITIL Certification completion preferred
• Proficient in network analysis tools
• Excellent c...