Technical Service Representative II - Small Engine Repair (Bilingual)
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Job Description
Last date to apply:
We are continuously accepting applicationsThe Bilingual Technical Service Representative II is responsible for providing Technical Information, Technical Repair Knowledge, and Technical Troubleshooting for all Husqvarna Group Products. The Primary responsibility is to provide technical product support to our Distributors, Dealers, National Accounts and Customers (End User Escalations).
What You Need to Know:
Respond to Husqvarna technical questions from internal and external customers such as Distributors, Dealers, National Accounts and consumer escalations via telephone, email, chat, or customer generated incidents into CRM (Customer Relations Management System).
Trouble shoot, Diagnose and Evaluate individual case information in order to: 1. Provide Repair Support; 2. Determine if issue is Warrantable; 3. Provide Policy Adjustment; 4. Provide Good Will Warranty ·
Record details of cases in CRM, as wel...