The Technical Service & Support Intern will work closely with the Technical Services team to support daily operational activities and ensure efficient resolution of company and client issues. This role will act as a liaison between customer-facing teams, Quality, Product Management, and Customer Service, contributing to the continuous improvement of service processes across LATAM.
Essential Duties and Responsibilities
Gain a solid understanding of TSV repair shop processes, internal and external customer requirements, compliance standards, complaint handling, and data mining techniques.
Support activities related to Technical Service and Support Operations, including warranty and out-of-warranty repair workflows.
Prepare and present operational reports to management, providing insights that support key business decisions.
Provide spare parts sales support to the LATAM sales team, helping ensure appropriate stock levels at distributor locations for timely technical s...