Join the Arbitration team as an Automotive Technical Specialist. Employ your diagnostic acumen and customer service expertise to resolve claims and enhance customer satisfaction in a hybrid work model.
This position calls for a detail-oriented professional skilled in hands-on automotive diagnostics and customer relations. By applying your knowledge effectively, you will investigate claims, verify vehicle condition, and translate technical details into understandable terms for customers. Your role is critical in mediating disputes and educating internal teams on best practices.
Key Responsibilities:
• Confirm vehicle condition accuracy from reports
• Resolve claims as a neutral technical authority
• Educate clients on best repair practices
• Communicate technical assessments clearly
• Collaborate with quality control teams
Requirements:
• Minimum 2 years of relevant automotive experience
• Strong customer service and de-escalation skills
• Proficient in ...