Technical Support Agent - Camera, Voice & Browser Assistance (English | French)) - Lisbon
This job is in your area. Enjoy a short commute and work close to home.
Job Description
At Intelcia, a successful global player for 20 years, we ensure the conditions to attract, welcome and develop talent in a culture of membership, positive, and inspiring continuous progress!
Are you passionate about helping others and solving technical challenges with agility and precision?
Join our fast-growing outsourcing and technology team, supporting candidates applying for EU roles who complete their assessments on a dedicated online platform.
What Youβll Do
β’ Provide technical assistance via WhatsApp and voice calls in English and French.
β’ Help users troubleshoot and configure cameras, voice settings, and browsers.
β’ Guide candidates through technical issues during their online testing process.
β’ Diagnose and resolve errors quickly and effectively, ensuring a smooth user experience.
β’ Document recurring issues and contribute to continuous process improvement.
What Weβre Looking F...