Take a significant step in your IT career as a Technical Support Analyst with F12.net in Markham, Ontario. Work on troubleshooting activities related to networks, servers, and applications.

Reporting directly to the Manager, Service Delivery, you will provide essential technical support to end-users. This position offers a unique opportunity to engage with clients and solve various IT issues effectively. Learn from experienced colleagues while enhancing your skill set in a supportive environment.

Key Responsibilities:
• Deliver technical support to clients for diverse IT issues
• Develop knowledge of client preferences to improve service
• Answer calls with empathy and clarity
• Keep ticket documentation current and detailed
• Prepare and deploy necessary hardware for users

Requirements:
• Minimum 1-year experience in IT support or service desk
• Basic knowledge in networking and Windows administration
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