Take your IT career to the next level with McMillan LLP as a Technical Support Analyst in Calgary. This onsite role is vital for supporting technical service requests across the organization.
In this position, you will handle incoming requests, provide technical assistance, and maintain detailed documentation through the Service Now system. You will also be responsible for setting up audio/visual technology and ensuring effective troubleshooting of IT services, enhancing communication and collaboration through tools like Microsoft Teams and Zoom. Building relationships with various teams will play a key role in your success.
Key Responsibilities:
• Manage service desk inquiries and resolve issues promptly
• Document requests accurately in Service Now
• Support audio/visual setups for meetings effectively
• Provide local troubleshooting and IT service support
• Join the weekly on-call support rotation
Requirements:
• At least three years in a technical service...