Provide vital support as a Technical Support Analyst for Investment Systems. Focus on the Order Management System, enhancing platform stability and service quality for stakeholders.
In this role, you'll spearhead support for the OMS and collaborate with development teams to resolve technical issues. Monitor system performance and ensure adherence to regulatory standards while working to improve end-user workflows. Escalate complex matters when necessary and streamline operational processes.
Key Responsibilities:
• Oversee front-office platform incident resolutions
• Conduct performance tuning and alert handling
• Troubleshoot network connectivity using FIX
• Collaborate on feature enhancements with developers
• Design processes for BAU support activities
Requirements:
• Experience with Charles River or equivalent systems
• Strong problem-solving skills and customer orientation
• Knowledge of investment product types and applications
• Familiarity wit...