Become a crucial part of our team as a Technical Support Analyst, delivering on-site assistance in a fast-paced enterprise environment. Utilize your expertise in troubleshooting Windows and Microsoft 365 applications to enhance workplace efficiency.
In this role, you will be responsible for configuring, troubleshooting, and monitoring various end-user devices while ensuring compliance with applicable standards. You'll collaborate closely with centralized teams to manage technical deployments and support users in navigating technology-related challenges. With a strong focus on customer service, you will provide high-level support tailored to the needs of senior stakeholders.
Key Responsibilities:
• Troubleshoot and resolve user issues across applications
• Assist with hardware installations and compliance troubleshooting
• Manage ticket documentation and escalation processes
• Maintain inventory logistics and asset management
• Provide exceptional support to high-pr...