Join Norsat International as a Technical Support Analyst specializing in Customer Support. This on-site role focuses on workflow improvement and data management.
As a member of the Norsat team, your responsibilities will include assisting with data integration and troubleshooting issues across multiple products. This position emphasizes your technical expertise in providing timely support to customers and conducting internal training. You will play a vital role in enhancing operational efficiency and ensuring accurate documentation.
Key Responsibilities:
• Understand and manage all technical inquiries related to products
• Facilitate training sessions for customers and internal teams
• Write and maintain detailed support documentation
• Track support tickets effectively using software tools
• Diagnose failures and create RMA reports for assessment
Requirements:
• Degree in Electronics or similar field
• Minimum 1 year of technical support experience
• P...