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Job Description
Job Description
This is a Hybrid Role. Candidates must be able to be On Site 2-3 days a week.
Role Overview: As a Tier 1 Analyst, you will be the first point of contact for our customers, providing empathetic and efficient phone support. You’ll leverage critical thinking and technical expertise to troubleshoot Linux-based environments, manage field technician coordination, and ensure an exceptional customer experience.
Key Responsibilities:
Linux & Network Troubleshooting: Provide first-level support by diagnosing hardware, software, browser, and networking issues within a Linux environment.
Incident Management: Record and maintain detailed logs in our ticketing system, ensuring accurate documentation from initial contact through resolution or escalation to Tier 2.
Customer Experience: Communicate complex technical solutions clearly and empathetically to non-technical u...