Step into a rewarding role at MCI in Sydney, NS, as a Technical Support Associate, providing critical assistance to customers facing technical challenges. You will play a key role in enhancing customer satisfaction.
This position involves delivering first-level support via phone, chat, and email while troubleshooting software, hardware, and connectivity issues. You will document all interactions diligently and stay updated on product knowledge to offer step-by-step assistance. Strong communication and analytical skills will be crucial in this fast-paced environment.
Key Responsibilities:
• Offer technical support through phone, chat, and email
• Troubleshoot various hardware and software issues
• Keep a detailed record of all technical issues
• Escalate more complex problems to senior staff
• Maintain knowledge of products and technical procedures
Requirements:
• Minimum age requirement of 18
• High school diploma or GED essential
• Fluency in both Engl...