The POSITION | About YOU.

We are looking for a Technical Support Engineer to join our Operations team on a fixed-term contract of 18 months, with a real possibility of conversion to a permanent contract. Your primary focus will be customer-facing technical support — acting as the escalation point for our regulated digital finance platforms (KYC/AML, professional payments, bank compliance, regulatory APIs) — investigating incidents, troubleshooting across the full stack, and ensuring our clients get timely and effective resolutions. You will also contribute to platform operations on the side, helping to keep our production environment stable and available.

You will work closely with the Head of Customer Success & Delivery and partner with engineering, product and compliance teams. This is a role for someone who enjoys diagnostic work, takes responsibility for issues end-to-end, communicates clearly with clients, and is co...