Schneider Electric has an opportunity for an Advanced Tech Support Engineer in our Apodaca (PIIT), Nuevo León location. Our Advanced Technical Support team supports our clients during important moments.

We are looking for candidates with a customer‑centric mindset who are eager to learn about the operation and various applications of our wide range of products that we support. Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries.

Responsibilities

• Communicate directly with customers via phone, email to troubleshoot and resolve technical issues.
• Configure and troubleshoot Schneider Electric Products.
• Recommend solutions for industrial applications.
• Diagnose root cause of product failures at a component level.
• Develop, update and review knowledge‑based documentation including White Papers, Frequently Asked Q...