We are looking for a technical support professional.

Job description

First Point of Contact for Technical Assistance

• Provide initial support to end-users experiencing issues with desktop and laptop hardware and software, as well as network-related problems.
• Assist with issues related to mobile devices and other peripherals.

Troubleshooting on Windows and Mac OS Platforms

• Diagnose and resolve issues on Windows and Mac OS operating systems, as well as on mobile devices running iOS and Android.

Hardware and Software Configuration and Adjustment

• Configure and adjust desktops, laptops, hardware, software, printers, mobile phones, and peripherals according to end-user needs.

Application Installation Guidance

• Provide detailed instructions for application installation, ensuring users complete the process successfully.

Incident Docume...