We are looking for a knowledgeable and customer-focused Cooling / Air-Conditioning Technician or Engineer to provide remote (telephone-based) technical support for computer room and data center cooling applications.
In this role, you will act as a key technical reference for our customers, leveraging your solid experience in the cooling industry - particularly with DX and chilled-water systems - to support both pre-sales and post-sales activities.
You will contribute to delivering reliable, high-quality solutions while ensuring a positive and professional customer experience throughout the full engagement lifecycle.
What will you do:
* Provide technical support and guidance to customers via telephone and email
* Assist customers with product selection, system design, and troubleshooting
* Attend appropriate quality conference calls
* Collaborate with the sales team to provide technical expertise during the pre...