Join Circle Cardiovascular Imaging as a Technical Support Specialist and deliver crucial software assistance for advanced imaging products. Provide both remote and onsite support, enhancing customer workflows and satisfaction.
This role involves direct engagement with customers throughout the Americas, solving diverse imaging challenges while collaborating with your team. You'll ensure a seamless user experience by applying your technical knowledge in medical imaging, troubleshooting, and customer interaction.
Key Responsibilities:
• Resolve customer technical inquiries related to imaging software
• Analyze and prioritize issues based on urgency and impact
• Support installation and configuration for new clients
• Document and communicate feedback through ticketing systems
• Participate in customer site visits and training
Requirements:
• At least 5 years in a technical support role
• Familiarity with medical imaging standards and software
• Knowledge o...