Elevate customer experiences as Wiza’s Technical Support Manager, owning support operations for our PLG user base with a focus on automation and AI. Drive impactful changes across support, billing, and education to maximize customer satisfaction.
In this role, you will manage all aspects of customer support, from product inquiries to billing questions. You will have the authority to optimize existing tools, improve AI capabilities, and implement necessary automations. You are responsible for maintaining help center resources and enhancing user education through effective outreach.
Key Responsibilities:
• Own end-to-end support for PLG users
• Manage daily billing operations and escalations
• Maintain and update help center content
• Drive customer education through proactive outreach
• Identify and resolve recurring systemic issues
Requirements:
• 2 to 4 years in technical support at a SaaS company
• Experience with Intercom and Fin tools
• Proven track...