Job Overview

Quantic is a cloud-based point of sale solutions company based in King of Prussia, PA (USA). We are looking for a full-time contract Technical Support Representative who can communicate with customers and troubleshoot POS issues, including basic network connectivity problems.

Responsibilities

• Inbound and outbound calls to address technical issues and customer support.
• Ticket management and follow‑up on existing cases ensuring customer satisfaction.
• Case documentation.
• Product testing: participate in testing tasks and look for ways to gain more product knowledge as well as share findings with the team to suggest product enhancements and improvements.

Job Details

Job Type : Full‑time

Required : B2 English

Salary : See table (Negotiable)

Schedule

• 8‑hour shift (with 1 hour for lunch, totaling 9 hours)
• Day shift
• Night sh...