Enhance your IT support skills at Fleming College as a Service Desk Technician. This role handles technical issues for users, providing high-quality troubleshooting and training on various devices.
Fleming College seeks a dedicated Service Desk Technician based on-campus in the Kawartha Lakes Region. You will be the first point of contact for technical support, tackling hardware, software, and network problems for students and staff. Your role includes managing service tickets effectively, offering one-on-one assistance, and helping improve users' experience in the Learning Commons.
Key Responsibilities:
• Provide front-line technical support for devices
• Troubleshoot hardware and software issues
• Create and resolve service tickets efficiently
• Communicate updates on critical issues daily
• Support users in Learning Commons software use
Requirements:
• Diploma in Computer Systems or IT related field
• Minimum 3 years customer service experience
• Kno...